A Warm Welcome to Joy Lands:
Privacy & Security:
All goods are shipped by Royal Mail, who aim to deliver within 3-5 working days.
If you want to receive your items via next day delivery or would like special wrapping please contact us so that we can deal with your specifications.
We are always happy to help you with any problems you might have with an order.
If you want to cancel or change your order – Please contact us as soon as you possibly can. The quicker you get in touch the more chance we have of catching your order before it’s dispatched. If you e-mail us please include a daytime telephone number if possible. If you contact us before your order had been processed, we will be happy to alter or cancel it for you.
If the product is faulty or broken on delivery – Do not hesitate contact us. We may ask you to send us a photo of the item of the broken or faulty item. As soon as the problem has been dealt with we will send you a replacement immediately. You will not be required to send back faulty or broken items.
If you have not received your order – If you notify us that your order has not arrived we will immediately investigate until the problem is resolved.
If you want to return the items for any other reason – We will ask you to send us the item back and will refund you the amount paid for the item. Unfortunately we cannot refund the amount paid for delivery as the item was delivered and charged.
It's important we have your e-mail address as far as it is user for placing an order. We are going to send you an order confirmation, an electronic receipt and delivery details.
Your personal information is protected