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Terms & Conditions

Whether you are buying, browsing or just wanting to find out more about what we do here are Joy Lands we have only one condition – that you have fun.

If you have any comments, questions, ideas, complaints or just fancy getting in touch, please don’t be afraid to contact us.


A few important details we don’t want you to miss

We may be unable to accept your order, or part of your order if we face any of the following circumstances:

• Authorisation of your payment fails
• We made a pricing or product description error 
• You’re not eligible to order from Joy Land

If at any point there is a problem with an order, you will be contacted immediately by one of our Customer Services Advisors in an effort to resolve the problem.

If you change your mind about an order or would like to cancel it, you are free to do so up to the point when it is despatched for delivery. Our orders are usually processed immediately after they have been placed, so there is every chance that your order may already be packed and arrangements made for it to be sent. In this case we can’t always get there in time to stop the order from being delivered: if this is the case, once you receive the order, simply return it to us.

If you wish to change or cancel an order, please contact us.

We always make every effort to deliver your goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors.  All goods are shipped by Royal Mail, who aim to deliver within 3-5 working days. If you want to receive your items via next day delivery or would like special wrapping please contact us so that we can deal with your specifications.

Your log in details are completely and exclusively your own, they are non transferable, and must be treated as strictly confidential at all times. If you are concerned that any misuse might be taking place regarding your log in details, or become aware of any unauthorised activity, you should contact us immediately.

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